Fraud

River Valley Credit Union and our fraud support team will never ask you:

• We will NEVER call, text or email you asking for personal or account information.
• We will NEVER call, text or email asking you to provide your PIN or online banking password or answers to your security questions.
• We would NEVER ask you to download anything on your mobile device (except our mobile app), or ask to remote into your device or computer.
• We would NEVER call, email, or text asking you to do test transactions.
• We would NEVER ask you to reply “yes” to a text from our fraud department (credit or debit card) to confirm a transaction that you didn’t do.